Now Hiring

Operations Manager

NCCU is seeking an enthusiastic, professional individual to join our team as an Operations Manager


Manage the administrative and member service activities of the credit union. Has direct responsibility for the administration and supervision of front end and back end operations and branch activities within established policies and guidelines. Solve escalated member problems and/or help the Lead Tellers with complex member questions. Guide tellers in the efficient handling of member needs and accurate transactional processes.


  • Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations. Explain policies and procedures to members.
  • Monitor branch activity; including but not limited to transaction volume, teller errors, and new/closed accounts.
  • Recommend changes and assist in the development of policies and procedures for the department.
  • Assist in preparing the budget for the member service department; monitor the budget and set department goals to meet budget.
  • Serve as Bank Secrecy Act Officer.
  • Administer the credit union’s training programs by creating and/or coordinating presentations and presenting programs.
  • Conduct training on new products, policies and procedures for all staff.
  • Assist with human resource tasks; including but not limited to payroll, benefits, and tracking spreadsheets.

Education and Experience:

High school diploma or equivalent; three years of financial institution experience, preferably in a credit union; and one year supervisory experience; a combination of education and/or experience providing equivalent knowledge may be considered.

Preferred Qualifications:

Complete working knowledge of credit union product and services, including but not limited to loans, savings accounts, checking account programs, certificates of deposit, direct deposit, payroll deduction, etc; and human resource experience.

You may submit your resume at any time to employment@nccyou.com or mail to:
Attn: HR
3311 W. Arrowhead Rd.
Duluth, MN 55811


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