It’s easy and free to switch your accounts to NCCYou!  No more long phone calls stuck on hold to change automatic payments or direct deposits.  We have partnered with ClickSWITCH to do the work for you!

FAQs

What is ClickSWITCH?  ClickSWITCH is an automated account switching solution that makes it easy for you to quickly and securely switch your recurring direct deposits and automatic payments from your previous financial institution account to your new financial institution account (that’s us!)

How does ClickSWITCH work?  It removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information to our secure ClickSWITCH system, submit the switch, and they will do the rest.  You can monitor the progress of your switches by clicking on the “View Existing Switches” on the home screen of your Dashboard.

Is ClickSWITCH secure?  Yes!  ClickSWITCH uses the latest in online encryption protection to gather and store your switch information.  Additionally, our facitilites adhere to the highest industry standards with regard to the security of your personal information.

Who do I contact if I need help setting up my switches or if I have questions?  We can help you here at NCCYou!  Call us with any questions you have or if you are having trouble.

How do I log in and get started?  NCCYou will provide you with a SwitchTRACK code form when we get you enrolled and we will talk you through the process.  Also, see the helpful video below.

What do I need to start my switch?  You’ll need to gather all of your automatic payment and direct deposit information to get started.  A previous statement is a good place to find that information.

How long will it take for my switch to be complete?  Once a company receives the form, switches usually take 5-15 business days, depending on the company receiving the request.  You can always check your switch status page for more details.

What if I forget to include an automatic payment or direct deposit when submitting my switches?  You can easily submit additional switches at any time.

When is it safe to move/remove funds from my prior account?  We recommend keeping enough money in your old account to cover each payment until the switch status is showing as “completed” in the “status” column of your ClickSWITCH account.  

Who should I contact if I have technical difficulties?  Contact us at NCCYou if you need help.